FAQs

CORONAVIRUS UPDATE: Please be aware that due to this current worldwide situation, the delivery time of your order may take slightly longer than usual. We’re working closely with our delivery partners to prioritize safe delivery as best we can. We advise our customers to check their tracking information or contact our Customer Care Team at jezebelthelabel@gmail.com if you need further help regarding your order.

JEZEBEL IS NOT RESPONSIBLE FOR LOST, STOLEN OR MISSING PACKAGES- PLEASE CONTACT USPS WITH YOUR TRACKING NUMBER FOR THESE INQUIRIES!

1. I’M UNSURE OF WHAT SIZE TO ORDER? 

Each product has a brief description on it, including the size the model is wearing which you may use as a guide. We advise all customers to view our sizing chart (size chart page or under item description) before purchasing from JEZEBEL. The chart gives detailed instructions on how to measure yourself to calculate what size should fit you.

Still not sure? Contact one of our JEZEBEL reps at jezebelthelabel@gmail.com 

2. DO YOU SHIP INTERNATIONALLY? 

YES!!

3. WHAT SHOULD I DO IF MY ITEM DOES NOT FIT? 
We urge all our customers to check our sizing guide prior to purchasing. We do not offer refunds or exchanges due to the nature of the product.

4. CAN I TRACK MY ORDER?

Once your order has been dispatched you will receive an email including your tracking number click on the URL to track for up to date information on the status of your parcel.

 

5. I STILL HAVE NOT RECEIVED MY ORDER, WHAT SHOULD I DO?

In the case where the time has passed for your chosen method of delivery and you have still not received your item, we would advise you to first check your email inbox (and junk folder) for your tracking information. All items shipped from JEZEBEL include trackable information on the items status once it has left our premises. By checking this you will get up to date information from the courier on where your item has been.

If you are not satisfied with the courier's tracking update, you can contact their customer service department with your tracking number and they should be able to provide you with further information on your parcels ETA.

Should you require any further assistance after trying the methods above please do contact our customer care team: jezebelthelabel@gmail.com and we will get back to you as soon as we can during business hours M-F 9am-5pm EST within 24-48hrs!